• Technical Support & Response: • Respond promptly and comprehensively to technical service requests from franchises. • Perform installations, maintenance, and troubleshooting of water treatment systems and facility upgrades. • Develop, plan, and coordinate preventive maintenance programs across all franchises; monitor implementation. • Quality Assurance & Compliance:

• Implement and maintain operational and quality control processes. • Ensure adherence to Jibu quality standards and regulatory requirements through regular visits, audits, and quality reviews. • Support franchise certification efforts, including preparedness activities, and coordinate with regulators (e.g., KCCA, UNBS). • Track, analyze, and document franchise quality performance; enforce Jibu Quality Breach Policy. • Initiate root cause analysis for non-conformities and implement corrective/preventive actions. • Maintain and update documentation on quality control processes, procedures, and standards. • Training & Capacity Building: • Train and evaluate operators to ensure proper operation of water treatment systems. • Monitor the effectiveness of technical training through operator performance tracking. • Identify future training needs, update training materials, and organize refresher sessions and professional development courses. • Maintain accurate documentation and reporting of all training activities. • Lab & Technical Investigations: • Support JibuCo lab in sample collection, root cause analysis, and corrective action implementation. • Performance Monitoring: • Ensure monthly targets are met and monitor performance using agreed Key Performance Indicators (KPIs). • Supervision Received: • This position operates with a high degree of autonomy, reporting directly to the Production & Quality Manager. • Management Responsibility: • Support franchisees in managing the operator’s team.

If your interested, kindly apply by sending your CV & Cover letter to jobs@jibuco.com