• Provide technical support for all Company Windows and Unix servers where necessary. • Troubleshooting computer hardware, software, Network and user related issues by establishing the root cause and then fixing the problem to ensure minimal disruption to work. • Carryout scheduled maintenance for hardware and software by evaluating the computer status to minimize system breakdowns. • Reporting to the Systems Administrator faults and maintaining logs on servers, desktops and laptops. • Install and deploy IT equipment with all the required software according to the checklist to ensure that the users have all the necessary tools to work. • Train users in basic hardware and software use by identifying the ICT knowledge gaps to empower users to carry out their day-to-day activities. • Identify and assess user IT related needs and advise management so that they can make informed decisions on the user needs. • Attend to user service requests in a timely manner to ensure that there is always customer satisfaction.

• Bachelor’s degree in information technology, Computer Science, or related field. • ITIL V3/V4 is an added advantage. • Working Experience: • At least 3 years of experience in IT support. • Skills, Knowledge and Abilities • Technical Competences: • Proficiency in MAC OS, Linux, Windows OS, Microsoft Office Suite, and basic networking. • Knowledge of IT service management tools (e.g., ticketing systems) is an added advantage. • Behavioral Competences: • Strong problem-solving and analytical skills. • Attention to detail and commitment to quality service. • Good communication and interpersonal abilities. • Ability to work under pressure and manage multiple tasks. • Team Player. • Creativity and innovativeness. • Time management. • Flexibility.