• User experience research leadership (80%) • You will have responsibility for ensuring we meet our high standards in research scoping, data collection and reporting. • You will guide the team on best-in-class research methods – especially on gathering feedback on our app and digital product experience. • Produce research reports that clearly and compellingly summarize results draw insights and make data-driven recommendations. • Together with the Research Ops associate, you will own the data collection quotas and ensure that • People Management (20%) • Contribute to skills-building for Customer Insights teams and other teams as required • Manage the team’s performance by offering guidance, coaching, and coordinating performance discussions • Conduct team meetings to receive, give feedback and disseminate important information • Maintain team morale and organizational alignment • Coordinate hiring and onboarding of Associates

• Have 5+ years of work experience in market research, UX research, design, product management, or comparable roles, particularly at a fast-moving tech startup • Are excited to be a champion for our customers in everything you do • Technical understanding and practical experience of quantitative and qualitative research techniques • Love figuring out how to ask the right questions and structure surveys to achieve a desired insight • Are confident analyzing, interpreting, and storytelling with data • Can manage team members to deliver high-quality research outputs and to grow professionally • Love fast-moving environments with a sense of urgency to get the job done.