• Sales to Retail customers with operational rigor and compliance with KYC requirements: (90%) • Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products to meet set sales targets. • Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales. • Submit and check correctness of the completed application forms of different products in line with Bank policies and requirements to line manager for review • Comply with general Operational risk & Rigor requirements e.g., Health & Safety standards and security of premises, KYC, and anti-money laundering regulations • Customer Service (5) % • Provide excellent timely customer service in line with Absa values and policies • Resolve customer queries, complaints and process their applications within the bank ‘s service level agreements. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager. • Build relationships with internal service providers (Operations and the KYC Helpdesk, credit unit) to ensure a quick turnaround time of escalated queries, complaints, and submitted product applications • Technical Experience and Capability (5) % • Pursue continued improvement in personal development by participating in learning and development trainings assigned • Agree annual performance objectives with the line manager, including specific sales targets.

• First /second class degree with at least a credit in Math and English at O’ level or relevant experience in a front-line banking sales/marketing/service environment. • Role requires pro-active sales generation, and the role holder will be required to spend a lot of time in the field making sales pitches to potential customers • Preferred • Competitor product sales experience • Knowledge & Expertise: • Education and Experience Required • Based on market / country requirements • Minimum of a bachelor’s degree (second class ) with credit in Math and English at O level • Plus 2 principle passes at A level • Experience of competitor products sales advantage • Communication and Interaction required: • Staff in own area (manager, subordinates, colleagues) • Staff outside own area • Internal customers (other than staff in own area) • External Customers • Knowledge & Skills: (Maximum of 6) • Basic knowledge of the bank’s products and services advantage • Basic understanding of how the Bank operates advantage • Knowledge of local banking policies and laws • Essential • Outstanding relationship and interpersonal skills • Strong selling and negotiation Skills • Strong Presentation Skills • Problem solving Skills • Team Skills • Communications Skills • sales focus • Preferred • Basic Legal and credit skills. • Thorough understanding of the financial services industry. • Proven sales track record in financial services or related industry. • Competitor product sales experience • Innovativeness • Education • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)