• Customer Service: Greet customers warmly, identify their needs, and provide accurate information and assistance. Address and resolve customer inquiries and concerns promptly. • Transaction Processing: Cash count & confirm with clients with precision. Process deposits, withdrawals, and send and receives from remittance platforms. Verify the authenticity of transactions and ensure accurate receiver’s /sender’s details and KYC. • Account Management: Assist customers with account-related services, including Deposits/Withdrawals, Forex exchange services and Remittance. Mobile Money services and transactions. • Security and Compliance: Adhere to all security and regulatory procedures to safeguard customer accounts and financial data. Monitor for suspicious activity and report any discrepancies or potential fraud. • Record Keeping: Maintain accurate records of transactions and balance cash drawers at the beginning and end of each shift. Prepare daily reports and ensure proper documentation. • Sales and Referrals: Identify opportunities to cross-sell and refer customers to other bank services and products. Promote bureau’s promotions and special offers. • Team Collaboration: Work closely with other team members and departments to ensure smooth branch operations. Participate in training and development programs as required.

• 1-Education: Only courses in the field of: ARTS, EDUCATION, HOSPITALITY, HUMANITIES, SOCIAL SCIENCE will be considered • 2- Experience: prior experience not mandatory • 3- Age: 25 years and below • Skills: • Strong numerical accuracy and attention to detail. • Excellent communication and interpersonal skills. • Ability to handle cash and financial transactions with integrity. • Proficiency in basic computer applications and banking software. • Attributes: • Professional appearance and demeanor. • Strong problem-solving skills and the ability to work under pressure. • Commitment to providing exceptional customer service. • Work Environment: • Typically works in a branch office setting. • May require standing for extended periods of handling cash and transactions. • Regular working hours.

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