• Daily management of pending work orders and close looping with customers for delivery by service tracking desk. • Ensure all customers worked on pay post repair • Continuous ticketing training for the field team • Assigning Field Technicians for high value customers who are not able to visit the Service center. • Optimizing on Field technicians through allocation of tickets from Service tracking desk and regional service centers. • Sustain monthly spare parts demand forecasting at the service centers. • Implementing new OOW policy with key focus on Minimum Payment Based on customer category. • Ensuring Inventory Accuracy for spares and finished goods at the service centers • Continuous monthly demand forecasting & ordering for spare parts • Ensure that spare parts are moved by consignment with accompanying accurate paper work • Ensure 100% compliance of used spare parts return for analysis at Refurbishment Center • Circulate a monthly stock take summary, showing issued, used and any variance on spares • Any other duties that may be assigned