• Selling • With focus on NGOs that include Charitable Trusts, Community Development organizations, Community and Social services: • Generate business from new & existing clients, through strategic penetration into identified market/ sectors across the entire portfolio spectrum, while managing profitability of client portfolio in line with the credit policy. • Sell appropriate financial products such as Internet Banking, Leasing, Trade Finance etc • Drive business through developing a strong network. • Identify champions within the client’s ecosystem and foster relationships to ensure the bank obtains leading edge information about the client’s business objectives, opportunities and threats • Create and periodically update customer databases for potential and existing customers and recommend financial solutions based on customer value line with set targets. • Business Acumen and Market Understanding • Utilise information management systems and processes to pre-empt selling opportunities and threats to clients and the bank • Continuously provide information to ensure that the products and services of the bank meet the needs of the client. • Strategic focus • Understand the overall strategy of Centenary bank and how the strategy of NGO business supports the bank business • Continuously recommend improvements, adaptations to the existing systems, Processes and structures to ensure current and future viability of corporate banking • Develop and nurtures strategic partnerships with the clients to ensure that the strategy business objectives of the client and the bank are achieved • Customer Relationship Management • Ensure provision of high quality and timely service to clients by attending to client requests and maintaining direct interface with clients. through direct visits/phone/mail etc. • Maintain and enhance existing customer relationships and attract prospective customers to ensure business continuity and growth. • Manage and grow an assigned portfolio of clients, promote corporate products and services, and identify business development opportunities to grow market share. • Manage the assigned portfolio and ensure that the different processes are in line with the bank standards of quality and profitability. • Attend to customer complaints, escalate as per procedures, and follow up till resolution. • Performance and coaching • Provide coaching to team members and continually share information, experience and expertise to promote a high-performance culture. • Client monitoring • Monitor the performance of the client’s accounts (financial performance etc.) on a regular basis or through the daily Monitoring Reports to identify deviations and take corrective actions. • Identify barriers to business development that emanate from sales and service delivery dissatisfaction, and develop strategies to overcome these problems with the relevant members of the team and the client • Risk, control and compliance • Conduct Know Your Customer (KYC) as per defined procedures and compliance requirements. • Proactively and timely identification of potential problem accounts and formulate appropriate risk mitigating strategies • Ensure compliance to law and regulations in all dealings with the clients. • Analyse and report potential fraudulent transactions as per internal policies and regulations. • Keep proper records in terms of local financial legislation and regulatory requirements. • Research and Market Information • Keep abreast of best practices and updates in the sector (economic context/national & international) to continuously improve service and operational efficiency

• University Degree in any related field. • Required Experience, Skills and Competences • 5 years’ experience in banking and a minimum of 2 years’ experience in managing a portfolio in a corporate business environment. • Sales track record in a financial services industry. • Comprehensive credit and risk management experience is an added advantage • Additional skills • Financial Management skills • Interpersonal Skills. • Communication and relationship development Skills • Analytical skills • Competency • Delivering Customer Expectations • Formulating Concepts and Strategies • Leading and Supervising • Relating and Networking • Writing and Reporting • Technical Skills • Product Knowledge • Financial and business acumen • Planning