• Accountabilities: • Serves as an experienced resource in multiple areas to include but not limited: HRIS, compensation, benefits, recruiting, payroll and training and development. • Ensures that the country adheres to best practice employment standards, People and Culture policies and FHI 360 policies and procedures. • Assists in the evaluation of complex problems that generated within the country, evaluates, and recommends solutions. • Proactively promotes positive customer relationships and mentors others to ensure customer satisfaction. • Creates and streamlines reports and processes. • Conducts new employee orientation and separation process/exit interviews. • Prepares and maintains all personal files, both hardcopy and electronic, ensuring that all information about each staff is up-to-date, accurate and filed. • Conducts HR trend analysis and reporting activities to identify opportunities and recommend solutions. • Develops and implements procedures, including communication plans, new employee orientation, and training programs. • Ensures prompt response and resolution to employee questions by monitoring response time of others to incoming questions. • Identifies frequently asked questions and provides recommendations for how information should be communicated to staff. • Identifies and solves holistic business problems through broad and up-to-date knowledge of employment law, organizational behavior, change management, best practices and company policy. • Trains staff and management on use of HR communication and analytical tools. • Manages continuous improvement initiative and always looking for ways to streamline or improve user experience. • May investigate and resolve routine employee relations issues. • Perform any other related duties/ responsibilities as may be assigned.

• In-depth understanding of P&C management, local labor law, and compliance requirements. • Strong analytical and problem-solving skills. • Ability to manage sensitive information and situations discreetly. • Skilled in facilitation, coaching, and training delivery. • Problem Solving & Impact • Resolves complex P&C challenges with minimal oversight. • Plays a key role in mitigating legal and reputational risks. • Supervision Given/Received • Could report to local P&C Manager, Senior P&C Manager, or Regional Level People & Culture Partner (depending on size and complexity of country office portfolio). • May supervise P&C Assistants, Associates, or Officers. • Education & Experience • Bachelor’s degree required; Master’s or HR certification preferred. • 5–7 years of HR experience, including employee relations and supervisory exposure. • Advanced skills in MS Office Suite (Word, Outlook, Excel, PowerPoint, and Access) and HRIS / Payroll systems. • Prior work experience in a non-governmental organization (NGO) helpful. • Travel Requirements • Less than 10% • This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.