• To ensure all bank systems availability to all users and ensure maximum usage and output of software to facilitate all and any of the Banks Operations • Put security measures in place to protect bank systems • Ensure effective enterprise data backup management • Install and configure Software and Hardware. • Responsible for managing, troubleshooting and proactively updating hardware and software assets to prevent downtime or zero-day exploits from occurring. • Install, configure and upgrade Banking application and System environments whenever required • Work with the information security office to ensure system compliance • Constantly check on the global threats to the computer Systems and put preventive measures against any threat • Participate in the design, setup, implementation and testing business continuity and disaster recovery installations within the bank. • Adhere to the bank’s IT security policies, standards and procedures • Test backup and fallback procedures for all Business Systems • Keep an inventory of accurate and up to date Server Assets and Systems • Install,support and administer servers, printers and the PC Networks. • Attend to all ICT Helpdesk requests • Report and log all Risk events and service exceptions • Regular review of GAB users and server user profiles for all systems • Ensure all changes are done in an approved manner • Explore new technologies and trend related to computer systems • Manage Service Level Agreements for both internal and external customers and suppliers • Manage and Maintain all data centre standards, procedures, health and safety, and day to day infrastructure performance issues • Provide training to the users whenever applicable • Quickly resolve any system failures and troubleshoots issues and outages. • Upgrade systems with new releases and models. • Data center maintenance, i.e., AC, UPS, Power, Access, Fire suppression, alarms, Cleaning etc. • Set up accounts, databases, servers and workstations • Monitor performance and maintain systems according to requirements • Troubleshoot issues and outages • Ensure security through access controls, backups and firewalls • To liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software. Ensure timely processing of the invoices. • Review vendor contracts and assist in negotiating with vendors for the purpose of providing the bank cost effective and reliable services. • Investigates, plans, implements, tests, and debugging, patching and upgrading base operating systems software & firmware. • Monitor & report performance of replication services between DC and DR sites. DR maintenance. Manage the configuration and operation of DC and DR servers. • Analysis and assessment of business needs and requirements versus system support • Support system upgrades and apply fixes/patches related to infra unit. • Assist in delivering system solutions and implement projects to meet business, operation and compliance objectives. • Follow-up audit findings, propose remediation and ensure rectification or mitigation be carried out successfully. • Prepares written materials (e.g. procedures, system level documentation, SOPs, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information. • Perform change management risk reviews and post implementation reviews for all change requests.

• Bachelor’s degree in Computer Science / IT related field, however, a Master’s degree in IT would be an added advantage • Preferred Certifications required for this role: • ✔ Microsoft Certified Solutions Engineer (MCSE) • ✔ Microsoft Certified Systems Administrator (MCSA) • ✔ Red Hat Certified System Administrator (RHCSA) • ✔ Red Hat Certified Engineer (RHCE) • ✔ VMware Certified Professional 6 & above – Data Center Virtualization • A minimum of 5 years of proven experience as a System Administrator or similar role • Experience with databases (MSSQL and Oracle), networks (LAN, WAN) and patch management • Knowledge of system security and data backup/recovery • Experience with various operating systems and platforms • Experience with various storage (SAN) platforms • Resourcefulness and problem-solving aptitude • Proven experience as a System Administrator or similar role • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery • Familiarity with various operating systems and platforms • VMWare / Kubernetes / Dockers administration – Should be aware of implementation, management as well as monitoring the data growth rate and utilization. • Strong troubleshooting skills and change management skills. • Issue management and problem resolution skills. • Competencies required for this Role • Key: • In-depth knowledge of and experience with Microsoft Windows Server, Unix/Linux and AIX Operating Systems • Awareness and understanding of business requirements of IT. • Willingness to keep up to date with developments in new technology. • Commitment to continuing professional development (CPD). • Goal focused and able to spot business opportunities • Builds networks and maintains strong relationships • Able to manage and influence others to achieve results • Has passion and drive to achieve results under difficult circumstances • Pleasant and able to relate well in diverse social setups and teams • Upholds high standard of Professionalism, integrity and respect for others • Management and leadership ability: • Capacity to influence decisions at various levels • Communicates effectively • Ability to prioritize and manage several open cases concurrently • Ability to be self-drive