• Oversee installation, configuration, and maintenance of computer hardware, software, and network infrastructure across offices and sites. • Diagnose and resolve complex hardware, software, and network issues; provide escalation support to IT staff and end-users. • Supervise IT asset management, maintain accurate records, and coordinate procurement of IT equipment in line with organizational needs. • Conduct regular IT system audits, monitor performance, and implement robust cybersecurity measures to safeguard company data and infrastructure. • Provide training, mentorship, and technical guidance to staff and junior IT officers. • Develop and maintain comprehensive documentation for IT policies, procedures, and troubleshooting guidelines. • Liaise with service providers and vendors to address service gaps, introduce new technologies, and manage system rollouts and upgrades. • Evaluate emerging technologies, recommend solutions, and lead implementation of IT projects that improve efficiency and productivity. • Ensure compliance with organizational IT policies, industry standards, and regulatory requirements. • Support field teams on-site by addressing connectivity, hardware, and systems challenges promptly.

• Bachelor’s degree in Information Technology, Computer Science, or a related field. • Minimum of 5 years’ progressive experience in IT support, network administration, and infrastructure management, with at least experience in a senior or supervisory role. • Strong expertise in network protocols, systems security, IT asset management, and enterprise IT solutions. • Advanced troubleshooting and problem-solving skills with the ability to resolve complex technical issues. • Demonstrated leadership, communication, and interpersonal skills, with experience supporting both office and field-based teams. • Proven ability to manage multiple projects, prioritize tasks, and deliver results in a dynamic environment. • Up-to-date knowledge of technology trends, cybersecurity best practices, and digital transformation tools.