• Customer Query & Complaint Resolution: • Handle all B2B customer inquiries and resolve complaints promptly, ensuring a high level of satisfaction. • B2B Onboarding: • Lead the onboarding process for new B2B clients, ensuring they are fully integrated and empowered to utilize Eversend’s suite of services. • Customer Retention & Activation: • Develop and execute strategic initiatives to retain existing customers and reactivate dormant accounts, enhancing overall engagement. • New Customer Acquisition: • Identify and pursue opportunities for acquiring new B2B customers, leveraging industry networks and market insights. • Relationship Management: • Build and nurture strong, long-lasting relationships with key B2B stakeholders, acting as a trusted advisor on all digital financial service matters. • Collaboration: • Work closely with cross-functional teams (Sales, Product, Marketing, and Support) to relay customer feedback, contribute to product enhancements, and ensure service excellence. • Performance Metrics: • Monitor and report on key performance indicators (KPIs) to track customer satisfaction, retention rates, and growth, adjusting strategies as needed.

• Experience: • Minimum of 3 years in B2B relationship management, customer success, or account management within the digital financial services or fintech industry. • Skills: • Exceptional communication and interpersonal skills. • Proven ability to manage and resolve customer issues efficiently. • Strategic thinker with a results-driven mindset. • Strong analytical skills and a knack for problem-solving. • Proficiency in CRM systems and data-driven decision making. • Attributes: • Enthusiastic and innovative with a passion for digital transformation. • Highly organized and self-motivated with the ability to work independently. • Adaptable to a fast-paced, evolving environment.

A dynamic and inclusive work environment Opportunities for career growth and professional development Competitive compensation and benefits package The chance to be part of a pioneering fintech company making a real impact How to Apply: If you’re ready to drive excellence in B2B customer engagement and contribute to a transformative financial platform, please submit your resume and a cover letter detailing your relevant experience. Eversend is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds to join our innovative team. Transform the digital financial landscape with us at Eversend – where innovation meets excellence.