• Office & Administrative Management • Oversee day-to-day administrative operations across all branches or offices. • Ensure proper functioning of office facilities, equipment, and supplies. • Maintain administrative systems, SOPs, and service standards. • Vendor & Contract Management • Manage vendor relationships, negotiate contracts, and monitor service delivery. • Ensure timely procurement of office supplies and services following internal policies. • Track and evaluate vendor performance and compliance. • Compliance & Documentation • Ensure administrative compliance with fintech/banking regulatory requirements. • Maintain accurate records, licenses, permits, insurance, and legal documentation. • Support audits by preparing and submitting required administrative documents. • Operations Support • Coordinate logistics for meetings, events, trainings, and staff movements. • Support management with administrative data, reports, and operational insights. • Collaborate with HR, Finance, IT, and Risk departments to ensure smooth workflows. • Asset & Inventory Management • Manage office assets (laptops, devices, access cards, etc.), including issuance, tracking, and returns. • Ensure accurate inventory control and documentation. • Coordinate repairs, replacements, and upgrades of equipment. • Staff Support & Customer Service • Address employee administrative needs and resolve operational issues promptly. • Act as a key point of contact for internal and external stakeholders. • Leadership & Supervision • Supervise junior administrative staff and ensure performance standards are met. • Provide mentorship, coaching, and training to the admin team. • Lead improvement projects to enhance administrative efficiency.

• Bachelor’s degree in Business Administration, Management, Finance, or related field. • Minimum 4–6 years of administrative experience, preferably in a fintech, banking, telecom, or financial services industry. • Strong knowledge of office management, compliance, procurement processes, and vendor management. • Experience supporting fast-paced, high-compliance environments. • Skills & Competencies • Strong organizational and multitasking skills. • Excellent communication and coordination abilities. • Advanced proficiency in MS Office and administrative systems. • Strong analytical and report-writing skills. • Ability to handle confidential information with integrity. • Problem-solving and decision-making abilities. • Knowledge of industry regulations (e.g., data privacy, cybersecurity basics, operational compliance) is an added advantage.