Sales and Service Center Associate (Ssembabule)
Kampala, Uganda * Full-time
Sembabule
Department: Sales
Position: Sales and Service Center Associate
Reporting to: Regional Sales Manager
Role Type: Full-Time
About SunCulture Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world’s 570 million smallholder farming households. Over the last 5 years, the company has grown significantly and now employs 100+ people around the world.
About Role Reporting to the Regional Sales Manager with a dotted reporting line to the Operation Associate, the Sales & Service Center Associate will manage the Service Center. The key role will be to offer exceptional customer service to all customers that come to the service Center, drive sales conversion, manage stocks, troubleshooting aftersales, and escalate all aftersale issues reported by customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.
QUALIFICATIONS / SKILLS
- A Diploma or Degree in Business Administration (Sales and Marketing option).
- At least 2 years of proven experience in sales or customer service.
- Proven track record of successfully meeting sales targets.
- Outstanding interpersonal skills with the ability to interact freely with customers.
- Ability to think and properly plan the day-to-day work, proper inventory management and tackle customer complaints.
- High EQ with the ability to work under pressure and meet deadlines and targets set.
- Passion for customer service, the industry and current trends adaptable for the company.
- Independent thinker with proactive decision-making capabilities.
- Comfortable with ambiguity and experience working in a dynamic environment.
- Be organized and an expert in time management both at personal and team levels.
HOW TO APPLY
Interested? Please apply online via this job portal. We respond to all candidates; however only shortlisted candidates will be interviewed.
Deadline: Open until filled
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