• 1. Strategic Direction • Develop a realistic and attainable strategic business plan (including strategy, marketing, sales, and budgets). • Align strategy with the Country General Manager and cascade to all departments. • Ensure operational goals and profitability objectives are achieved. • 2. People Management • Lead HR initiatives, including recruitment, induction, training, performance management, and succession planning. • Ensure effective staff development and motivation in line with company policies. • 3. Guest Services • Set and meet customer retention and acquisition targets. • Build a culture of service excellence through staff training and incentives. • 4. Financial Management • Oversee and maximize financial performance across functional areas. • Maintain high-quality service standards while ensuring strong guest satisfaction. • 5. Sales & Marketing • Drive revenue growth through annual sales, marketing, and revenue management plans. • Supervise all resort-level sales and marketing activities.

• 8-10 years of experience in the Hospitality, Tourism & Leisure industry. • At least 8 years in senior management (HOD or AGM level) in a hospitality/resort setting.

If you are interested and meet the above requirements, kindly send your cover letter and CV to: Deborah Wamala Human Resources Manager Ezra Group of Companies – Uganda Email: hdrofficeug@ezraenterprise.com