• Make and confirm reservations for passengers. • Arrange Reservations and routing using timetables, airline manuals, reference guides, and tariff book and proper issuance of ATB for all types of ticketing transactions. • Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints. • Issue tickets quoting correct fare to reduce passenger complaints and debit notes. • Advice on changes in flight plan or to cancel or confirm reservation. • Advice load control personnel and other stations on changes in passenger itinerary to control space and ensure utilization of seating capacity on flights. • Ensure that the sales report is closed on time. • Initiate and promote QR product to generate the revenue. • Record and process reservations made by phone/fax/e-mail; actions telex messages and authorities. • Handle Help desk – assist travel agents with seat confirmations, upgrade/downgrade proposals. • Issuance of MCO’s and refunds; process lost tickets and time barred tickets. • Examine passenger ticket to direct/advise passenger correctly. • Plan route and compute ticket cost, using schedules, rate books, and computer. • Determines whether space is available on travel dates requested by customer. • Telephone customer or Travel Agent to advise of changes with travel conveyance or to confirm reservation, as well as alternate available options. • Sell and assemble tickets for transmittal or mailing to customers. • Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.

• with 3 years of job-related experience/ working as counter staff in the travel agents or airline is mandatory • Recognized IATA / Airline Basic Tariff Course will be an added advantage. • Fair knowledge of World Geography. • Excellent English language communication skills – spoken/written. • Thorough knowledge of special rates/ offers / promotions. • Proven ability to manage room sales with due regard to the Revenue. • Ability to adhere to Management policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken. • Demonstrate Quality Consciousness. • Has legal right to live and work in Uganda.