Regional Operations Executive – East Africa

Lemala Camps & Lodges is seeking an experienced Regional Operations Executive to support the Head of Operations in overseeing operations across East Africa. The role works closely with Country and Lodge Managers to ensure operational efficiency, exceptional guest experiences, strong financial performance, and consistent company standards.

Key Responsibilities

• Support the Head of Operations in managing regional operations and resolving operational challenges.
• Monitor property performance, KPls, budgets, costs, and profitability.
• Conduct regular property visits and follow up on operational action plans.
• Monitor guest feedback and support the resolution of major guest concerns.
• Identify opportunities to improve service, efficiency, profitability, and operating standards.
• Support new lodge openings, refurbishments, acquisitions, and regional projects.
• Assist with implementing new systems, procedures, and operational improvements.
• Support recruitment, training, talent development, succession planning, and leadership coaching.
• Build strong relationships with government authorities, suppliers, tourism partners, and local communities.
• Prepare operational reports and coordinate regional operations meetings.
• Represent and act on behalf of the Head of Operations when required.

Requirements

• Bachelor’s degree in Business Administration, Hospitality, Tourism, Finance, or a related field; postgraduate qualification is an advantage.
• Minimum 8 years’ hospitality operations experience, including managing multiple properties or business units.
• Strong leadership, communication, organisational, and stakeholder management skills.
• Excellent understanding of hospitality operations, finance, procurement, guest experience,
  maintenance, and people management.
• Proven ability to improve systems, processes, efficiency, and productivity.
• Strong decision-making, problem-solving, and influencing skills.
• High integrity, professionalism, and ethical standards
• Ability to work in a fast-paced environment and travel extensively across East Africa.

Reports to: Head of Operations

Send your applications by 4pm -14th August 2026 to hr@lemalacamps.com