• Ensure to Carry out service activities of assigned job order by the supervisor. • Ensure to always act as a company service personal in the market • Endeavor to Maintain Dignity of the Company brands. • Responsible for the cooler repair, maintenance and service work carried out by him • Should endeavor standard cleanliness and maintain Standard service level as described by the company • Ensure customer satisfaction for all the service carried out by him. • Should be able to collect and return the materials, spare parts, and tools as per his supervisor’s direction • Must complete his job orders in specified timeline and fill all necessary data in the service report book/gadget • Should maintain customer satisfaction for the service rendered to the customer • He should maintain hygiene cleanliness of all coolers in his respective market. • Endeavor to submit and update service reports within the timeline • He should make sure that he will be available all time for the field service. • Always send location time report from the market while on Duty time • Responsible to be fair and firm by applying his technical skills. • Responsible to update market scenario and new technology arrivals. • Should be in position to play as a teamwork in any environments. • Responsible to take essential Preventive measures where necessary. • Control fridge’s misuse inform and report about any discrepancies • Follow the procedure for fridges based on guidelines (rules and regulations) how to handle condition and maintenance • Performs any other tasks as per management request

• A diploma in Refrigeration & Air-conditioning Engineering field or related discipline • A minimum 1-year experience in field of refrigeration service • Must know two-wheeler driving • Ability to drive and deliver set results • Ability to be customer focused • Ability to take initiative • Communication & interpersonal skills • Key Requirements: • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices