• ● Manage a portfolio of assigned cases, ensuring that outstanding debts are recovered in a timely and professional manner. • ● Issue demand notices to clients whose outstanding payments are overdue. • ● Impound all assets assigned and report on progress in real-time. • ● Provide regular reports and updates on the status of recovery cases. • ● Timely liaise with both internal and external teams, such as legal or headquarters recovery teams, to facilitate debt recovery procedures and manage escalations • ● Maintain accurate and timely records of communications, engagements in the CRM for all clients including any negotiation plans made • ● Handle customer complaints or disputes effectively and professionally. • ● Monitor payment plans to ensure adherence and take appropriate action in cases of non-payment. • ● Assess the client payment history and make recommendations on the Termination of unproductive leases in line with the Tugende policy guidelines for termination. • ● Ensure compliance with set asset recovery procedures that include booking impounded asset in the branch inventory and incident recording • ● Support with court cases when required by attending hearings to provide clerical support as requested by your supervisor or appointed legal counsel.

• ● 2- years Experience in debt recovery, credit control, or a similar role is preferred • ● Excellent communication and negotiation skills • ● Knowledge of relevant debt recovery legislation and best practices. • ● Strong communication skills, both written and verbal, with the ability to negotiate effectively. • ● Excellent organisational skills and attention to detail. • ● Ability to handle sensitive situations with tact and professionalism. • ● Proficient in using MS Office or similar software. • ● Ability to work under pressure and meet targets.

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