• 1. Patient Interaction and Management: • Greet patients and visitors in a warm and professional manner. • Register new patients and update existing patient information in the system. • Ensure all patient details are accurately recorded and maintained. • 2. Appointment Coordination: • Schedule and confirm patient appointments via phone, email, or SMS. • Remind patients of their upcoming appointments. • Manage the appointment calendar to optimize patient flow and reduce waiting times. • 3. Patient Traffic Coordination: • Coordinate with dental officers and dental surgeons to manage the patient queue. • Direct patients to the appropriate waiting areas. • Monitor the waiting area to ensure patients are comfortable and informed about any delays. • 4. Customer Service: • Address patient inquiries and concerns promptly and courteously. • Provide information about clinic services, policies, and procedures. • Follow up with patients post-appointment to check on their well-being and satisfaction. • 5. AdministrativeDuties: • Answer and direct incoming phone calls. • Handle patient records with confidentiality and ensure compliance with privacy regulations. • Perform clerical duties such as filing, photocopying, and scanning documents. • 6. Coordination with Staff: • Collaborate with dental officers, dental surgeons, and other clinic staff to ensure smooth operations. • Communicate effectively with the team regarding patient flow and any special requirements. • 7. Queue Management: • Monitor and manage the waiting queue to ensure timely patient care. • Inform dental officers and surgeons about the status of the waiting area. • Implement strategies to improve patient wait times and overall experience. • 8. Other Duties: • Maintain a clean and organized reception area. • Assist with additional tasks as needed to support the clinic’s operations.

• Education: Bachelor’s degree in any business field. Additional qualifications in customer service or administration are a plus. • Experience: Previous experience as a receptionist or in a customer service role, preferably in a healthcare setting. • Excellent communication and interpersonal skills. • Strong organizational andmultitasking abilities. • Proficiency in Microsoft Office Suite and familiarity with patient managementsoftware. • Ability to handle sensitive information with discretion. • Customer-focused attitude with a commitment to providing exceptional service. • This role requires working in a fast-paced clinical environment. • Must be able to handle multiple tasks simultaneously. • Requires sitting for extended periods. • Working Hours: 08:00am to 06:30pm • Work days per week: 06 days

To apply for this job please visit https://www.brightermonday.co.ug/listings/receptionist-r80748.