• Serve as the face of the Authority, offering friendly service to those entering the building or calling in over the phone.
• Answer a multiple-line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within the message system.
• Welcome persons entering the Authority premises, answering any questions, providing directions, and alerting staff when a visitor/client is there to meet them, in a timely manner.
• Record messages, information requests, and contact details accurately.
• Ensure the delivery of all information received, including contact details, and forward to the appropriate staff member.
• Maintain security by ensuring all visitors to the Authority follow the visitor’s security procedures as guided by the HR manual; monitor registration books, issue visitor badges on signing in, and ensure the signing-out procedure is adhered to.
• Accept deliveries and mail, organize distribution to the recipient (apply receipt acknowledgement stamp on delivery) in a timely manner while also managing outgoing mail and packages for pickup.
• Deal with any requests within personal expertise limit and refer to an appropriate person.
• Ensure staff members are provided with swift and professional administrative support services in a timely manner.
• Ensure that all office equipment (e.g., the photocopier) is in good working order at all times and communicate any technical faults to the IT Department.
• Update the internal telephone directory and details of relevant personnel and their telephone numbers.
• Handle files and data entry as requested.
• Maintain a clean and clutter-free reception area at all times.

• A. Qualifications
• Diploma in Business Administration, Customer Relations/Care, or Certificate in Receptionist Studies, Office Management, Records Management, or any other related field.
• B. Experience
• No experience required.
• C. Competencies
• Knowledge and understanding of the Authority’s vision, mission, and objectives.
• Possession of the Authority’s values, including integrity, confidentiality, accountability, and professionalism.
• Ability to handle sensitive information and maintain confidentiality.
• Approachable and demonstrates professionalism.
• Good communication, both written and verbal.
• Exhibits professionalism and sound judgment.
• Interpersonal skills.
• Good customer service.
• Ability to multitask.
• Planning and organizational skills.
• Works well independently and as part of a team.
• Time and task management skills.
• Computer literacy.

All applicants MUST fill in the online questionnaire at CLICK BELOW TO APPLY and submit their CV and Cover Letter in PDF or MS Word format to recruitment2@truenorthafrica.com with the subject line Receptionist. The closing date for receiving applications is Tuesday, July 29, 2025.
Note: Applications must strictly adhere to the format requirements (CV and Cover Letter in PDF or MS Word).