• Supervise and coordinate the activities of the front desk staff. • Ensure all front office employees adhere to the company’s customer service standards. • Train front desk staff in job duties, safety procedures, and company policies. • Resolve customer complaints and problems in a timely and satisfactory manner. • Manage room bookings and reservations. • Prepare and manage the front office budget and expenses. • Maintain records related to staffing, operations, and clientele. • Coordinate with other departments to ensure a smooth stay or visit for the guests. • Supervise and coordinate the activities of the front desk staff. • Ensure all front office employees adhere to the company’s customer service standards. • Train front desk staff in job duties, safety procedures, and company policies. • Resolve customer complaints and problems in a timely and satisfactory manner. • Manage room bookings and reservations. • Prepare and manage the front office budget and expenses. • Maintain records related to staffing, operations, and clientele. • Coordinate with other departments to ensure a smooth stay or visit for the guests.

• 2 years and above proven work experience as a Front Desk Manager or Reception Manager in a busy environment. • Certificate, Diploma, or Degree in Hospitality or related fields • Hands-on experience with office machines like printers. • Thorough knowledge of customer service, office management, and basic book keeping procedures. • Proficiency in English (oral and written). • Solid knowledge of MS Office, particularly Excel and Word. • Excellent communication and people skills. • Good organizational and multitasking abilities. • Problem-solving skills.