• 1. Front Desk Operations • Greet clients and visitors with a friendly and professional demeanor. • Answer and direct phone calls and emails to appropriate personnel. • Maintain a tidy and organized reception area. • 2. Customer Service • Provide detailed information about travel packages, services, and promotions. • Handle customer inquiries and resolve issues promptly and effectively. • Assist clients with bookings, changes, and cancellations. • 3. Administrative Support • Manage appointment schedules and update the calendar for meetings and bookings. • Maintain accurate records of customer interactions and transactions. • Assist in the preparation of travel itineraries and documentation. • 4. Coordination • Liaise with the operations and sales teams to ensure seamless service delivery. • Support internal communication and information flow between departments. • 5. General Duties • Monitor and manage office supplies for the reception area. • Adhere to company policies and procedures, ensuring confidentiality where required. • Assist with other administrative tasks as assigned by the management.

• Excellent interpersonal and communication skills (verbal and written). • Strong organizational and multitasking abilities. • Proficient in Microsoft Office Suite and other relevant software. • Customer-oriented mindset with problem-solving skills. • Ability to work in a fast-paced environment and manage time effectively. • A high school diploma or equivalent (Bachelor’s degree preferred). • Prior experience in a receptionist, administrative, or customer service role, ideally in the travel industry. • Fluent in English.

What We Offer A collaborative and dynamic work environment. Opportunities for professional growth and career advancement. To apply for this job please visit https://www.brightermonday.co.ug/listings/reception-assistant-5d8x7p.