• Receive and verify customer orders, instructions, and documents; crosscheck quotations and ensure document accuracy. • Coordinate logistics and services with stakeholders including principal office, branch offices, exports team, subcontractors, and others. • Draft invoicing instructions and process billing; receive and dispatch bills of lading within agreed timeframes. • Monitor the progress of all transactions daily; represent client interests to stakeholders. • Collect and dispatch invoices; issue client complaint forms and report them to the Head of Department. • Assess required information upon order receipt; follow up with relevant parties to avoid delays. • Maintain awareness of each client’s financial status; follow up on overdue payments and inform clients of payment requirements. • Keep clients informed of shipment progress; suggest operational improvements. • Schedule and conduct monthly client visits; submit visit reports within 24 hours. • Report accidents or irregularities with potential financial impact to management immediately. • Maintain and update files daily; ensure proof of delivery is available before file closure.

• Degree in Procurement, Supplies and Logistics Management or any other related course • A minimum of Three (3) years working experience, in a reputable Clearing & Forwarding or Shipping Company • Excellent presentation skills is important for collaborations with key clientele and other key stakeholders. • Customer focused mind set aligned for profitable business. • Meet deadlines all the time with minimal supervision • Effective communication skills, both written and oral. Excellent English speaking and writing skills.