• Handle all Channel partners queries relating to disbursements, collections and receipt of funds. • Support in the development and review of Airtel Money processes and procedures relating to Corporate and subscriber segments. • Process Pin rests and SIM swap requests for partners and channel partners management including but not limited to account barring, account unlock, pin reset, password reset and IP modification. • Initiate static data modification in the Airtel Money ecosystem upon validation. • Timely Creation and set up of partners and subscribers upon submission of valid and compliant requests. • Ambiguous settlement for all transactions that remain single sided after end of business day processing. • Churn management in collaboration with the provisioning team and AM business intelligence team. • Corporate and subscriber reversal for offnet and onnet transactions within set service level agreements and compliance parameters. • Corporate statement generation upon valid request submissions. • Quarterly interest payment processing in collaboration with compliance, finance and legal teams. • Fraud control tools management e.g. SAS, RACE alert management. • Customer complaint and failure analysis, interpretation and proposal to management for improvements. • Adherence to internal policies and procedures. • Highlighting of fraud or any abnormal behaviour. • Reporting.

• Bachelor’s degree in economics/ Business/ Social studies/ commerce or related field. • Post Graduate qualification in Business, commercial/banking field will be an added advantage. • A minimum of 2 year of experience in customer service, commercial or Business Development, and relationship management. • Skills critical to the role: • Good communication and people skills. • Understanding of the market. • Strong analytical and data interpretation skills. • Leadership skills. • Excellent verbal and written communication, organizational and interpersonal skills. • Ability to work effectively under time constraints and deliver results by critical deadlines. • High levels of integrity. • Analytical and Problem-Solving Skills.