• Ensure a safe work environment by following rules and regulations regarding the work place. • Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights. • Check-in passenger’s baggage and tag them to appropriate destination. • Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight. • Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights). • Responsible for sending passenger service messages to next station. • Make announcements regarding flight activity at gate or over airport’s general public-address system. • Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise. • Communicate with flight crew on ground and via ground-to-air radio. • Coordinate with other Airport suppliers regarding specific flight information (i.e. catering, Airside etc.) • Ensure all ancillary revenue is fully collected and accounted for as per provided system. • Responsible for sending all departure and arrival flight movement messages. • Take care of transit passengers and provide adequate information. • Handling customers with special needs, e.g Wheelchair guests, unaccompanied children, medical cases, first time travelers etc

• University graduate or Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services/Customer handling. • At least 6 months – 1 years’ experience in an Airline. • Good working knowledge of statutory and procedural obligations of the business including safety and security issues • Good report writing skills. • Customer-focused and hospitable. • Attention to detail and quality. • Excellent communication and interpersonal skills. • Confident, decisive and proactive. • Self-­motivated • Honesty and integrity is key

All suitably qualified and interested candidates who wish to join Uganda Airlines should apply online at the link below