• Ensure a safe work environment by following rules and regulations regarding the work place. • Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights. • Check-in passenger’s baggage and tag them to appropriate destination. • Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight. • Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights). • Make announcements regarding flight activity at gate or over airport’s general public-address system. • Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise. • Communicate with flight crew on ground and via ground-to-air radio. • Coordinate with other Airport suppliers regarding specific flight information (i.e. fueling, catering, etc.) • Responsible for sending all departure and arrival flight movement messages.

• University graduate or relevant Higher Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services. • At least 1 – 2 years’ relevant experience in a similar role with a reputable airline or reputable ground handling company. • Good working knowledge of all Passenger Services functions, the airline industry and key customer • Good working knowledge of statutory and procedural obligations of the business including health and safety, employment and security issues • Key Competencies: • Good report writing skills. • Customer-focused and hospitable. • Attention to detail and quality. • Excellent communication and interpersonal skills. • Confident, decisive and proactive. • Excellent communication skills • Self-­motivated • Customer centric