• Supervise daily operations across customer service, billing, inventory, logistics, and delivery. • Coordinate the workflow between departments to ensure timely order processing and fulfillment. • Monitor the implementation and adherence to Standard Operating Procedures (SOPs). • Resolve operational issues quickly and efficiently, escalating where necessary. • Track departmental KPIs and compile detailed weekly operational reports. • Evaluate performance metrics for departments and recommend areas for improvement. • Conduct regular check-ins with teams to monitor goals, productivity, and customer service quality. • Conduct onboarding and orientation for new staff. • Promote a culture of accountability, motivation, and teamwork. • Address staff issues or disciplinary matters in coordination with the Managing Director. • Monitor order delays, returns, and client complaints to ensure resolutions are achieved promptly. • Sign and adhere to the company’s confidentiality and non-disclosure policies. • Proactively identify and report any risks of information leakage or unusual access to sensitive data.

• Bachelor’s degree in Business Administration, Operations Management, Human Resource Management, or a related field. • Minimum 3 years of experience in a supervisory or operations coordination role. • Familiarity with e-commerce, inventory systems, or ERP (especially Odoo) is an added advantage. • Specific Skills • Strong leadership and cross-functional coordination skills. • Excellent problem-solving and decision-making abilities. • Clear and professional communication (written and verbal). • Ability to multitask and prioritize in a fast-paced environment. • High integrity, confidentiality, and emotional intelligence.

Interested candidates can send their resumes to cv@welcometoebc.com mentioning “Job Title” in the subject line.