• 1. Logistics & Delivery Management • Oversee daily operations of deliveries, ensuring timely and efficient order fulfillment • Manage and coordinate a team of delivery riders (boda boda partners), including scheduling, route planning, and performance monitoring • Track delivery metrics and implement strategies to improve delivery speed, reliability, and customer satisfaction • 2. Vendor & Order Coordination • Serve as the key liaison between vendors and the SIBO operations team • Ensure that vendor orders are accurately processed, picked, packed, and dispatched • Handle escalations, failed deliveries, or product return issues with speed and professionalism • 3. Data & Process Optimization • Use data and reporting tools to monitor operations performance • Identify inefficiencies or bottlenecks in delivery and fulfillment processes • Recommend and implement improvements to increase operational efficiency • 4. Team Leadership & Training • Lead and mentor junior operations staff and delivery riders • Train new team members on internal tools, safety standards, and delivery protocols • Foster a positive, performance-driven team culture • 5. Systems & Tool Management • Use logistics software, dashboards, and order tracking tools to manage operations • Ensure all team members are trained and comfortable using tech tools and mobile apps • 6. Reporting & Communication • Provide regular updates and reports to the management team on KPIs, rider performance, delivery success rates, and customer satisfaction • Collaborate with cross-functional teams (tech, customer support, vendor relations) to ensure smooth operational flow • 7. Health, Safety & Compliance • Ensure delivery and logistics operations follow internal safety protocols • Maintain records of incidents and proactively mitigate risks

If you’re ready to lead in a company that’s transforming market access, youth health, and climate-conscious commerce, we want to hear from you. Apply by sending your CV and a brief cover letter to: careers@sibo.ug