• Growth in business volumes (deposits and loans/advances), customers and customer accounts (30%) • Establish new Retail banking business relationships with Corporate, SME & Institutional Banking customers (20%) • Management of scheme customer expectations and relationships (10%) • Ensure 100% participation in product promotional activities, customer events and scheduled product clinics (10%) • Minimization of exposures to and impact of risks assisted with KYC, AML and portfolio maintenance (10%) • Process review and implementation. • Annual scheme review • Ensure 100% participation in product promotional activities, customer events and scheduled product clinics (10%) • Ensure that there is a robust departmental customer satisfaction rating by ensuring the team lives the NCBA Bank Values & CSI above bank acceptable levels determined from time to time. • Ensure 100% participation in E-Learning Courses / Training (Internal & External sessions & team management.

• Academic: • Degree in business related field • Professional: • Customer Relationship Management Course • Desired work experience: • 4 years’ working experience in Managing Customer Relations preferably in a banking institution.