KRA 1: Leads the Development & Implementation of the ICT Strategy
Work collaboratively with Clarkson EXCO and Management to develop ICT plans that will
facilitate the delivery of the overall strategy and business plan:
• Work closely with EXCO and management to gain a comprehensive understanding of the
overall business strategy and objectives to ensure ICT plans align with the company’s
vision.
• Identify the key ICT needs that support the business plan to enable the successful delivery
of business goals.
• Develop a strategic ICT roadmap that outlines short-term and long-term goals,
milestones, resource requirements and timelines for ICT initiatives aligned with the
business plan.
• Oversee the delivery and performance of ICT services and systems to ensure that they
meet service level agreements (SLAs) and support the operational needs of the business.
KRA 2: Leads Digital Transformation and Innovation
Drive adoption, integration, and continuous improvement of digital technologies and
innovative solutions to enhance business processes, improve customer experience, and
increase operational efficiency at CIBU.
• Develop and integrate Emerging Technologies and Execute Digital Strategy; develop a
digital transformation roadmap aligned with Clarkson’s goals, driving efficiency, agility,
and innovation, and recommending emerging digital solutions to enhance operations and
customer interactions.
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• Enhance Digital Customer Experience; develop and implement self-service digital
platforms and automation tools to enhance customer interactions and streamline service
delivery.
• Foster Innovation Culture; promote a culture of innovation by engaging cross-functional
teams, encouraging experimentation, and driving continuous improvement initiatives.
• Data-Driven Decision Making; establish data analytics frameworks and business
intelligence tools to support data-driven decision-making and improve strategic planning.
• Monitor and Evaluate Digital Transformation Impact; establish KPIs and performance
tracking mechanisms to measure the success of digital initiatives and ensure continuous
optimization.
KRA 3: Develops & Manages ICT Systems
Lead the planning, design, documentation and implementation of systems, tools, and data
infrastructure:
• Lead the design of scalable, secure and efficient system architectures utilizing relevant
tools and processes that meet the business needs while being adaptable for future growth
within the insurance sector.
• Ensure that all systems, tools and processes are thoroughly documented for easy
reference and future maintenance.
• Oversee the integration of various data sources across the organization to ensure
seamless data flow, consistency, accuracy, security and alignment with business needs
to enable informed decision-making and operational efficiency.
• Work with the security team to ensure that all systems and tools meet cybersecurity
standards, protect sensitive customer data and ensure compliance with industry
regulations.
• Implement a structured change control process to manage updates, patches and new
system features to ensure minimal disruption to business operations.
KRA 4: Manages ICT Resources
Manage the purchasing, installation, maintenance and management of Clarkson ICT
resources, including hardware, software, equipment and the ICT budget:
• Regularly evaluate the organization’s ICT needs by engaging with key stakeholders to
understand current and future hardware, software and equipment requirements to
ensure they align with business goals
• Develop a procurement strategy to ensure cost-effective purchasing decisions for
hardware, software, and other ICT resources.
• Manag all technology asset acquisition, maintenance and disposal ensuring there is ROI
on asset investment.
• Regularly audit and track software licenses to ensure compliance with licensing
agreements and avoid legal or financial risks related to unauthorized use.
• Establish a maintenance schedule for all ICT equipment, including regular updates,
patches and preventive checks to ensure optimal performance and minimize downtime.
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KRA 5: Manages ICT-Related Risks
Lead on the identification of Clarkson’s ICT-related risks and the development &
implementation of risk-management controls and practices:
• Lead the identification of potential ICT-related risks by regularly conducting thorough
risk assessments across all systems, infrastructure and processes to spot vulnerabilities
or areas of concern (Risk management Framework)
• Work with department heads, security teams and external experts to gather insights into
potential ICT risks that may affect business operations, data security or compliance.
• Develop and enforce risk control practices and security measures, such as encryption,
multi-factor authentication, role-based access control and routine system audits to
prevent and manage potential risks.
• Develop and implement clear incident response protocols for ICT-related security
breaches or failures.
• Develop key performance indicators (KPIs) and metrics to track the effectiveness of
implemented risk management strategies and provide regular reports to senior
management on risk status and mitigation progress.
KRA 6: Manages People & Supports Users
Ensure that the ICT function is resourced with high performing and well-motivated staff,
consultants and outsourced service providers to deliver efficiently and effectively against ICT
strategy and plans; ensure staff capacity building:
• Regularly evaluate the ICT department staffing requirements to ensure it is adequately
resourced with the right skills and capabilities to execute the ICT strategy and meet
business goals.
• Lead the recruitment process to hire skilled, experienced and high-performing staff for
the ICT department while focusing on both technical expertise and cultural fit with CIB’s
organizational values
• Define and communicate clear performance expectations and measurable goals for ICT
team members, consultants and service providers.
• Lead the performance review process for ICT staff, provide constructive feedback,
recognise achievements and identify areas for improvement to drive continuous
professional growth.
• Develop personalised professional development plans for ICT staff that align with both
their goals and the organisation’s needs.
Role Reporting Relationships:
Reports Directly To: Chief Finance Officer
Reports Indirectly To: N/A
Direct Reports: Systems Support Officer
Indirect Reports: N/A
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• Bachelor’s Degree in Systems and Information Technology, Computer Science or related.
• Master’s Degree will be an added advantage.
• Possess relevant certifications e.g. ITIL, Certified SAF Agilist, Prince 2, PMI-Agile, CISA, and Microsoft
Certified: Azure Solutions Architect Expert (Microsoft Azure),
Related Job Experience/Qualifications:
• 4+ years in Managing IT Service Management (Networking, Cloud Azure support, AWS
• 5+ years of experience in digital transformation, IT strategy, innovation management, or technology
leadership roles.
• Strong track record of implementing digital customer engagement solutions (e.g., self-service portals,
chatbots, mobile apps).
• Experience managing and supporting Enterprise Resource Planning Systems and Electronic
Document Management Systems is an added advantage.
• Experience leading cross-functional teams and managing change in digital transformation projects.
• Experience in the insurance sector will be an added advantage
Additional skills:
• Excellent interpersonal and leadership skills with highly demonstrable competencies in performance
management.
• Proven Strong project management, able to work well with diverse stakeholders and development
groups.
• Experience in business continuity management, including data and cybersecurity risk management
across a geographically distributed organization.
• Proactive communicator with excellent oral and written communication skills; strong customer
support orientation.
• Resourceful and dependable problem solver with a strong sense of ownership and accountability.

Send your application (cover letter and a CV not exceeding 3 pages) to
recruitment@theleadershipteam.org with the subject line “Application for
Manager, Technology and Innovation at Clarkson Insurance Brokers”
The deadline for receiving applications is 28th April, 2026

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