• Manage the MoMo payments roadmap for formal segment (Group and Local FINCO). • Manage the MoMo payments roadmap for formal segment. • Drive MAU30 KPI through acquisitions and churn management. • Manage relationships with internal partners and third parties to scale the formal merchant’s growth opportunity. • Manage the end-to-end design of the formal merchants value propositions to ensure alignment target customer expectations. • Work with internal and external stakeholders to deliver effective campaigns and promotions to drive business growth objectives. • Deliver effective key processes (e.g. onboarding, Liquidation etc) to scale formal merchant base per targets and SLA agreements. • Liaise with customer interfacing teams to resolve formal merchant complaints and put in place a framework for continuous improvement of the formal merchant proposition. • Work with internal stakeholders to monitor performance of existing products; cost effectiveness to drive healthy contributory margins and pricing to ensure product/service uptake and profitability. • Utilize data driven approach to deliver product, sector and insights and short to medium term plans.

• Education: • Bachelor’s degree in business management, Information technology, Commerce or any other related fields. • Proficient with MS applications especially Advanced excel, PowerPoint and any other tools for data visualization. • Digital finance certification is an added advantage. • Experience: • At least 5 years’ experience in sales, Marketing, Products Development, Customer experience related business or fintech. • Previous experience in payment system organisation will be an added advantage. • Demonstrated track record of execution and team supervision. • Exposed and able to break down strategy into plans and specific activities for teams. • Training: • Certification in digital money/digital finance • Project management • Advance excel and good analytical skills • Competencies: • Sales & marketing skills • Confident communicator • Behavioral Qualities: • Highly driven and inclined to action • Decisive • Independent but a team player • Customer oriented • Good attitude and adaptable • Attention to detail • Alert to environment changes and trends