Fraud Investigation (30)

• Lead and coordinate investigations into suspected fraudulent activities, including insider threats, ATM, mobile banking, and digital fraud.
• Oversee the collection, analysis, and preservation of electronic and physical evidence, ensuring adherence to legal standards.
• Prepare comprehensive investigation reports for senior management, disciplinary panels, and law enforcement agencies.
• Represent the bank in legal proceedings and liaise with security and law enforcement agencies.

Fraud Prevention (30)

• Develop, implement, and oversee first-line fraud risk management strategies within the Bank.
• Monitor transaction trends and patterns to identify potential fraud risks proactively.
• Ensure compliance with authentication standards (e.g., PIN security, access controls).
• Conduct regular fraud awareness and security training for staff and customers to enhance organizational vigilance.
• Incorporate new security measures and best practices into existing policies and procedures.
• Lead security audits and vulnerability assessments to identify and mitigate potential risks.
• Research emerging security threats and fraud schemes, providing updates and recommendations for remedial actions.

Security and Infrastructure Management (20)

• Monitor the operational status of security systems such as CCTV cameras, alarm systems, and access controls, conducting quarterly maintenance reviews.
• Oversee the deployment and management of access control systems, including user enrolment and permissions.
• Ensure security personnel are properly trained, equipped, and hold valid identification and documentation.

Reporting (10)

• Prepare and submit detailed weekly, monthly, and ad-hoc reports on investigations, security incidents, and fraud trends to relevant stakeholders.
• Ensure all investigations and security protocols comply with applicable legal and regulatory frameworks.
• Manage incident reporting, complaint handling, and stakeholder communication effectively.
• Process court orders and legal documentation received from the Legal Department, facilitating investigations with law enforcement agencies.
• Conduct vendor performance reviews and ensure service level agreements are met.

Leadership (10)

• Provide leadership to the team to ensure objectives are met effectively.
• Offer mentorship, guidance and support to team members to develop their skills, knowledge, and confidence in fraud detection and prevention.
• Recognize achievements, encourage innovation, and foster a positive work environment to keep team members engaged.
• Foster a Collaborative and Productive Team Environment.

Educational Requirements

• Bachelor’s degree in any field with relevant certification in Fraud and Security.
• Master’s degree in the relevant field is an Added Advantage.
• Professional Qualification: Certified Fraud Examiner is a must.

Work experience

• At least 5 years’ working experience in a commercially oriented organization under fraud and security with at least 2 years’ experience at supervisory level.

Key Required Competencies & Skills

• Proven experience in fraud investigation, forensic analysis, or security management within a financial institution.
• Strong knowledge of banking operations, fraud schemes, and regulatory requirements.
• Excellent analytical, report-writing, and communication skills.
• Strong stakeholder management and interpersonal skills.
• Proficiency in using investigative tools, electronic data analysis, and evidence preservation.
• Leadership and Decision-making skills.
• Problem solving skills.
• Analytical skills and attention to detail.
• Ethics and integrity.

Note: Deadline for this job posting is Saturday 9 MAY 2025 at 5:00pm and only shortlisted candidates will be contacted.

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