• Principal duties • Act as the first line support and primary point of contact for all laboratory hardware and software; • Provide solutions to technical problems and support the long term response strategy; • Provide intranet and any web development projects for the department, working closely with staff to develop quality application applications; • Perform thorough analysis of all incidents to ensure the underlying trends and root causes are identified and permanently resolved; • Provide procedural support using ITIL best practices and guidance for all applications adhering to security best practices; • Ensure end-user requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests; • Support in the implementation of software or hardware by working with relevant internal policies and procedures; • Provide support, including procedural documentation and relevant reports; • Diagnose and remediate hardware; peripheral and software issues escalating internally or externally where appropriate; • Provide one-to-one or group training on hardware; peripherals; and/or software use where necessary; • Install and configure new hardware; peripherals or software and replace parts as required; • Assist with the administration of the telephone system; • Perform preventive maintenance duties on items of ICT hardware, including the cleaning of equipment; • Monitor and maintain general ICT consumable stock to ensure adequate supplies are available promptly; • Assist and support in the implementation of ICT projects; • Work continuously on a task until completion (or referral to third parties, if appropriate); • Occasional travel to visit teams in upcountry offices as required; and, • Any other duties appropriate to the post holder’s band as assigned. • LSHTM Integration • Facilitate roll out of any LSHTM London centralized corporate software to Unit computers and devices.

• Bachelor’s Degree in in Computer Science, Information Technology or a closely related field; • Possession of ITIL, MCSA or MCSE /CCNA certification is an added advantage; • Should possess at least two years of experience working in a busy research environment; • With technical, logical thought process; • Ability to work and troubleshoot laboratory management and sample archiving systems is an added advantage; • Ability to stick to strict deadlines ,prioritise and delegate; • Good knowledge of both client and server operating systems; • Strong understanding of networking concept, Computer equipment such as PC’s, servers, and printers; Operations software Microsoft office suite, simple I.T hardware repair; • Knowledge in I.T troubleshooting and proven problem solving skill; • Should possess customer service skills; • Ability to learn; • Teamwork; • Innovation; • Personal Integrity; • Forward Thinking; • Reliability; • Independence; • Flexibility towards others; • Proactivity; and, • Results Orientation.