• Collection of due amounts. • Account reconciliation and dispute resolution/ clean up. • Manage increment of bad debts; zero bad debts – ensuring no spill over of debts to over 90days bucket. • Ensure all customer paid amount has been allocated & booked. • Ensure unbarring of customer account upon payment. • Ensure correct credit limit in new and existing customers. • Adherence to timely Net-Off. • Ensure new and existing customers have credit limit as per the business rules (per segment). • Monitor exposure for HUR, roaming and local customer, abnormal usage and fraud. • Adherence to the processes highlighted in the credit and collections manual, i.e. billing, credit management process and adjustment, bad debts write off policy, pre-bill process, bill delivery and bill return process, promise to pay(P2P). • Identify and fix gaps existing in the current process. • Fulfil customer orders and manage related processes. inclusive order validations, credit vetting before activation. • Verify security deposit for all corporate accounts is in place. • Conduct monthly documented individual feedback sessions per team member per month. • Maintain engagement between client and business. • MIS reporting.

• Bachelor’s degree in business / commercial discipline. MBA added advantage. • At least (5) years of experience in business operations / marketing / product development / sales within telecom industry. • Experience in debt/credit control. • Skills critical to the role: • Communication & presentation skills, planning, organizing, multi-tasking. • Commercial acumen. A strong understanding of numbers/finance/accounts with excellent MS – Excel skills. • People Management, partner & Customer Interaction Management. • Project Management. • Negotiation Skills. • Business Planning and Forecasting. • Analytical skills – use of facts & data, problem solving/solution orientation. • Excellent organizational, interpersonal, networking and execution/implementation skills. • Ability to work seamlessly across groups/functions/teams/hierarchy and influence decisions. • Proficient in MS Office, especially excel. • Ability to work long hours and work under pressure. • Ability to deliver through others with excellent powers of delegation.

All suitably qualified and interested Candidates are invited to apply online at the link below. Deadline: 17th March 2025