• Primary (Core KPIs) • KYC Completion – Follow up with unverified customers, collect required documents, and ensure ≥70% monthly verification rate. • Source of Funds Requests – Action all SoF requests from our banking partners within 24 hours by contacting customers and collecting proof. • Unmatched Deposits Resolution – Review unmatched deposit notifications daily, identify the depositor, and resolve before the return deadline. • Secondary (Additional Work) • Operational Support – Assist with incoming transaction monitoring, compliance holds, and daily reconciliations. • Customer Communication – Respond to all KYC/SoF/transaction-related queries within 2 business hours during working hours. • Process Improvement – Suggest and implement at least 2 improvements per quarter to reduce onboarding time, cut costs, or improve efficiency. • Other Assigned Tasks – Take on ad-hoc operational and compliance-related work as needed by the business. • KPIs for Success • KYC completion rate: ≥70% for new signups each month • SoF requests actioned: 100% within 24 hours • Unmatched deposits resolved: ≥90% before return deadline • Median customer response time: • Process improvements: ≥2 implemented per quarter

• Proven experience in KYC/AML, compliance, customer onboarding, or operations in fintech, banking, or payments. • Strong understanding of compliance requirements in an African context. • Excellent written and verbal communication skills. • Highly organized with strong follow-up discipline. • Comfortable using CRM tools, compliance dashboards, and messaging platforms (Slack). • Ability to work independently and meet tight deadlines. • Willingness to take on varied tasks and learn quickly.