• Accurate data capture on account and customer in all relevant fields in T24 at account opening, re-instation and amendments • Review of new accounts opened for completeness of KYC documents as per requirements & timely recommend the same for decisioning. • Archival of processed documents both electronically and to the archives for physical documents. • Issuance of Daily Accounts opened reports to stakeholders. • Ensure high quality standards in the KYC Files in adherence to the bank’s policies and procedures. • Liaise with compliance, relationship managers, ASC manager and other senior stakeholders for KYC Approval. • Ensure timely identification and escalation of risks in the unit to the line management to facilitate proper incident reporting. • Develop a good understanding of the overall KYC Operations process and act as a subject matter expert to support the branch teams. • Embrace continuous change and challenges; handle various initiatives and ad hoc projects as assigned by line management from time to time. • Query management and resolution of cases in ECRM • Deliver KYC related trainings to branches & head office teams when called upon. • Work in close and continuous collaboration with other team members and stakeholders to achieve predefined objectives and resolve any issues during daily tasks • DAILY TASKS • Customer and Account amendment as per customer instructions & documents received. • Review new accounts for data quality and KYC compliance. • Issuance of Daily Accounts opened reports with stakeholders. • Timely response to Chatbot requests • Timely & accurate response to STO set ups, cancellations, and account Amendments.

• Bachelor’s degree in a business-related field • A master’s degree or any professional qualification is an added advantage • At least two years’ experience in banking • Knowledge of risk management & regulatory compliance requirements • Excellent customer service, interpersonal & communication skills • Analytical skills with a keen eye for detail • Computer skills ie Ms word, excel & powerpoint