• Provide on-site and remote IT support to staff across different locations. • Diagnose and resolve hardware, software, and network issues. • Support the IT helpdesk by logging and resolving IT-related tickets efficiently. • Installation & Configuration • Install and configure new IT equipment, including laptops, desktops, routers, and printers. • Set up and maintain network connections in different office locations. • Support the deployment and configuration of the Sage financial application and Office 365. • Digital Support & Capacity Building • Train staff on digital tools, cybersecurity best practices, and IT policies. • Develop user guides and training materials for common IT tasks. • Promote the use of digital services and IT best practices across all locations. • Maintenance & Asset Management • Regularly check and maintain IT infrastructure, ensuring all devices meet minimum hardware and software standards. • Maintain an up-to-date inventory of IT equipment across various locations. • Document network configurations, issues, and solutions for future reference. • Security & Compliance • Ensure all IT equipment and data comply with organizational IT security policies. • Conduct periodic system updates and security patches on all devices. • Monitor and report any IT security incidents or vulnerabilities.

• A university degree in Computer Science, Information Technology, or a related field. • A+ certification or equivalent IT support qualification preferred. • At least 3 years of experience in IT support, networking, and system administration. • Experience working in remote or field locations is an advantage. • Skills & Competencies • Strong troubleshooting skills in hardware, software, and network-related issues. • Ability to work independently and travel frequently to remote locations. • Excellent communication and interpersonal skills to train and support staff. • Proficient in Microsoft Office 365, IT support, digital security measures, data protection, and cybersecurity best practices, and network security fundamentals. • Ability to prioritize tasks and manage multiple assignments simultaneously.

LWF/DWS is an equal opportunity employer, irrespective of gender, race or religious affiliation. Female candidates possessing the above requirements are encouraged to apply. LWF/DWS is a signatory to the Code of Conduct for humanitarian agencies. Our recruitment and selection procedures reflect the organization’s commitment to the prevention of abuse and exploitation of beneficiaries. Only short-listed candidates will be contacted