• Provide support for computer and printer hardware, CCTV, and all company applications, including configuration, upgrades, and maintenance. • Troubleshoot and maintain server systems (Linux and Microsoft), LAN, and WAN solutions. • Implement and enforce internal computer systems security. • Administer Domain Controller, Active Directory, Firewalls, and Routers. • Implement and maintain up-to-date backups for servers and applications. • Test and implement software patches for all applications, including third-party software. • Build, implement, and periodically test disaster recovery plans for ICT systems and infrastructure. • Advise on the procurement of software, hardware, and other ICT accessories. • Maintain comprehensive documentation of all ICT systems and infrastructure. • Provide technical support for hardware and software issues encountered by users. • Manage the configuration and operation of client-based computer operating systems. • Monitor systems daily and respond immediately to security or usability concerns. • Create and verify data backups; resolve help desk requests. • Upgrade systems and processes for enhanced functionality and security. • Administer infrastructure, including firewalls, databases, and malware protection software. • Review application logs. • Protect organizational data by maintaining confidentiality. • Perform any other duties assigned by the supervisor.

• Academic Qualifications: Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field. • Experience: Minimum of 2–3 years in a similar role. • Skills: • Managerial and leadership skills. • Practical knowledge of CCTV management, firewalls, software, hardware, and networking protocols. • Familiarity with various operating systems and platforms. • Excellent planning, organizational, and problem-solving skills. • Strong verbal and written communication skills.

All interested candidates should submit their applications and CVs send a soft copy to hr@norvik.ug