• Server administration: Install, configure, operate and maintain servers using appropriate technologies • Perform server administration tasks, including user/group administration, file server management, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly • Support Server hardware maintenance and Monitor data centre health using existing management tools and respond to hardware issues as they arise, and build, test, and maintain servers as needed • Support the process of account creation and deactivation and continuously manage user access to ensure the right access levels to Baylor Systems • Configure Windows and Linux Servers and manage SAN storage • Active Directory, Group Policy, DNS, DHCP, print server, WSUS, Failover Clustering, file server, etc. • Email server administration (load balanced Client Access Servers and DAG mailbox servers) • Run Start and End day procedures, plus related activities such as generation of system reports. • Networking: Design, install, operate and monitor the computer LAN, WAN and internet both at COE and regional and cluster offices: • Network design and installation, ensuring network connectivity for smooth operation of all systems • Switching and routing configuration • Internet firewall configuration (Bandwidth management, VPN management, etc.) • Leased line and internet monitoring • Wireless LAN administration • Database administration and Telephony management: • Ensure that system backups and restorations take place regularly • Extract and/or load data and ethically handle private data, including financial and/or healthcare data • Monitor performance and manage parameters to provide fast responses to front-end users • Carry out capacity planning and ensure that storage and archiving procedures are functioning well • Alcatel PABX management and liaison with telephony vendor • Call Center and CRM management • Vonage box, Polycom and Sensaphone management • Digital Health Support • Use digital health technologies to reduce inefficiencies, improve access, reduce costs, increase quality, and make medicine more personalized for patients. • Implement digital health innovations and products that are aligned with changing trends in health • ICT Security Administration: Ensure all ICT resources are secure both physical and logically: • Firewall security management: Spam filtering, URL filtering, and Gateway Antivirus among others • Antivirus administration: central antivirus server and endpoint management • Encryption management and application of the latest security protocols • Biometric attendance and access control systems • CCTV management • Windows update server and client update management • Monitoring the local area network (LAN) for threats or errors and the internet for security risks • Perform security reviews, identify gaps, and maintain a security risk management plan. • Implement information security and privacy policies, standards and procedures to protect Baylor Uganda from internal and external threats • Reporting and Documentation: • Monthly report on the status of Baylor Uganda ICT systems and server status to the ICT manager • Installation and configuration documentation • Network Diagrams and other Architectural designs

• A Master’s degree in Computer Science, Information Technology or related field • ICT certifications in Microsoft, Oracle, Cisco, ITIL, Project Management, and related certifications • At least five (5) years’ experience in ICT support, telephony systems, wide and local area networks including experience with common-carrier data networks; Microsoft and/or Cisco Network Certification or other network certification