IT Support Technician At WIPC

IT Support Technician

Kampala, Uganda * Full-time

WIPC

Job Title          :       IT Support Technician

Duty Station : Kampala with Regional Travels

Reports to     : IT Specialist

Assignment   : Full Time

Duration         : 4 Weeks

Start Dart       : 29th December 2025

1. Background

The Women’s International Peace Centre (WIPC), on behalf of the Women’s Situation Room (WSR), hereby seeks to recruit an IT Support Technician to provide Tier-2 Technical Support to Complex User issues and oversee the daily operations of the help desk and ensure the prompt and effective resolution of all end-user technical issues.

The WSR is a non‑partisan, women‑led mechanism that mobilizes women and youth to promote peaceful electoral processes in line with United Nations Security Council Resolutions 1325 and 2250. Similar to other African countries, WSR-Uganda provides early warning and rapid response to election‑related tensions and violence, working closely with election stakeholders to promote peace before, during and after elections.

2. Job Purpose
The IT Support Technician will provide Tier-2 Technical Support to Complex User issues and oversee the daily operations of the help desk and ensure the prompt and effective resolution of all end-user technical issues.

Category: IT Total Positions: 01 Location: Kampala, Uganda Full-time Salary: not mentioned Posted 6 months ago

KEY DUTIES AND RESPONSIBILITIES

Support with setting up of physical situation rooms
Keep ICT systems running smoothly and ensure users get the maximum benefit from them.
Install and configure computer hardware, operating systems and applications.
Monitor and maintain computer systems and networks.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Track all ICT inventory at Head Office and Field Offices.
Facilitate the effective sharing of information within and outside the organization through proper management of the Local Area Network (LAN) as well as connectivity to the internet (WAN).
Ensure proper implementation of the organization’s ICT disaster recovery strategy through regular and strategic backup of organisational information.
Recommend, schedule and perform hardware and peripheral equipment improvements, upgrades and repairs.
Support the roll-out of new applications, Test and evaluate new technology.

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QUALIFICATIONS / SKILLS

Hold a Bachelor’s degree in Information Communication Technology, Computer Science, Engineering or a related degree from a reputable Institution.
Certification in ITIL Foundation, CCNA, COMPTIA A+ or related is an added advantage

5. Experiences and Skills

At least three (3) years hands-on work experience in a busy organization or in a Technical Support role.
Extensive experience of networking systems and computer hardware is essential.
Proven experience as an I.T Technician
Strong experience with IP Telephony and A/V Conferencing Tools
Excellent diagnostic and problem-solving skills.
Good knowledge of internet security and data privacy principles.
Ability to work independently and also as a team.
Strong Written and oral communication skills.
Experience working with Help Desk Software and Tools.
Strong experience with mobile devices (Both Android and iOS)

HOW TO APPLY

Interested applicants should submit their application cover, Curriculum Vitae, National ID, with application letter clearly marked “Application for IT Support Technician’. Letters will be addressed to the Executive Director, Women’s International Peace Center via email address at wrsapplications@gmail.com by December 18th 2025. Shortlisted candidates shall be contacted.