IT ASSISTANT (3 positions) At Womenâ€™s International Peace Centre

IT ASSISTANT (3 positions)

Uganda * Full-time

Womenâ€™s International Peace Centre

IT Total Positions: 3 Location: Uganda Full-time Salary: not mentioned Posted 10 months ago

Job Title : IT ASSISTANTVacancies
   : 03Duty Station : Regional Sites (Arua-1, Jinja-1, Hoima-1)
Reports to     : IT SpecialistAssignment   : TemporaryDuration
    : 2 WeeksStart Dart       : 05th January 2025

1. Background

The Women’s International Peace Centre (WIPC), on behalf of the Women’s Situation Room (WSR), hereby seeks to recruit 3 IT Assistants from 5th to 19th January 2026.The WSR is a nonâ€‘partisan, womenâ€‘led mechanism that mobilizes women and youth to promote peaceful electoral processes in line with United Nations Security Council Resolutions 1325 and 2250. Similar to other African countries, WSR-Uganda provides early warning and rapid response to electionâ€‘related tensions and violence, working closely with election stakeholders to promote peace before, during and after elections.

2. Job PurposeThe IT Assistant will be the first line of Technical Support to users on Desktop, Mobile and other Software Related Issues. The IT Assistant will perform installation, operation and maintenance of computer systems and other technologies such as communication systems including IP Phones and Network Devices, A/V Equipment and Tools.

KEY DUTIES AND RESPONSIBILITIES

To support the set up of the physical situation rooms.
Provide technical support: Help users with hardware, software, and network support through phone, chat, or in person.
Troubleshoot and resolve problems: Diagnose issues using diagnostic tools and targeted questions, then provide effective solutions.
Manage support tickets: Log, update, and manage help desk tickets, escalating complex issues to higher levels of support when necessary.
Document issues and solutions: Maintain accurate records of user queries and resolutions to track recurring problems and improve service.
Assist with technology deployment: Help with the installation of new hardware and software.
Provide user training: Guide end-users on how to use technology and handle minor technical issues

QUALIFICATIONS / SKILLS

Minimum Diploma is Information Communication Technology, Computer Science, Engineering or a related degree from a reputable Institution.
Certifications COMPTIA A+ or CCNA is an added advantage

5. Experiences and SkillsAt least (2) years working experience in ICT work in a busy organization or as a support Technician with the following:

Strong written and oral communication skills.
Basic Understanding of IP Telephony and A/V Conferencing Tools
Excellent diagnostic and problem-solving skills.
Good knowledge of internet security and data privacy principles.
Assist with administrative tasks related to the IT unit.
Experience working with Help Desk Software and Tools.
Working knowledge on Mobile Devices both on Android and iOS

HOW TO APPLY

Interested applicants should submit their cover letter, Curriculum Vitae, and National ID, with the application letter clearly marked “Application for IT Assistant. Letters will be submitted to the Executive Director of the Women’s International Peace Centre through email address wsrapplications@gmail.com by December 24th 2025. ONLY shortlisted candidates will be contacted.