• Business Support • Provide Tier 0 and Tier 1 support (Workday and FIS). • Manage Knowledge Database, User Documentation, FAQs (Workday and FIS). • Training of internal teams • Ensures a direct support to EACOP users (providing up to date templates, support, exports, reports etc.). • Is the main point of contact to liaise with solutions and service providers for all technical aspects of the applications. • Contributes to the general Knowledge Management and improvement of the system • Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, SNow for FIS). • Provide pre-script standard incident resolution (Workday and FIS). • Deployment – Upgrade (Workday) • Assist the future deployment of Workday modules. • Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning) • Open Business cases in Workday Community for identified issues. • Follow all small and large system evolutions requested by users and developed by AMS. • Follow all SaaS application upgrades and measure their impact for the users. • Contribute to a more efficient and comprehensive usage of the Business Systems. • Systems (Workday and FIS) • Guarantee and follow systems quality, performance, and availability. • Follow data integrity. • Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow-up of the requests impacting the tools for the activity of the business client. • Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.). • Others (Workday and FIS) • Guarantees with the solutions and service providers the maintenance of the overall applications operations’ quality and performance. • Coordinate the EACOP “Key-users” network with business entities. • Be the main point of contact for Workday, FIS, and AMS. • Follow the budget related to Workday, FIS, and AMS. • Ensures compliancy of every dataset with operations, projects and business processes standards Implement indicators to monitor and improve activity (management of cost, problem rate, productivity, etc.) • H3SE Roles and Responsibilities • The service holder shall demonstrate a continuous commitment to EACOP H3SE standards at all times.

• Bachelor’s degree in Information Technology • Experience • 8 to 10 years’ experience in technical specialty (Enterprise Resource Planning, Human Capital Management, Contract & Procurement, Treasury Management System, Compliance applications support, security, data management) • Finance background and experience is a plus. • Skills • Proficiency in the usage of computers, software and applications, Cloud-based solutions and services. Proficiency in the usage of business systems • Ability to organize and manage priorities, rigorous. • General team spirit: Creative, strength of proposal for performance improvement, good contact, sense of communication.

You can apply by submitting your cover letter and CV to oil.gasjobs@truenorthafrica.com with subject line IST Business Systems Administrator All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY Deadline: 24th February, 2025.