• Coordinate with dispatch for daily appointments for the installers • Coordinate the transportation of materials and staging for installers to the customer’s premises. • Ensure 100% successfully completed job tickets as scheduled by the installers • Track job ticket status to close leads • Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible. • Approve additional installation material beyond the standard kit or collection of additional installation payment from the customer. • Ensure all installers have KYC Kits to complete customer onboarding + Toolbox for physical installation work. • Ensure accessories and device collection is done from the assigned stock pick-up point as needed by the installers. • Reconcile inventory and accessories picked vs deployed by installers • Daily tracking of team members’ attendance in the gate meeting and the logged requirements. • Daily tracking of lead closure and installation fulfilment • Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place • Reconcile paid tickets not fulfilled within 24 hours and call the customer/ installation head for closure • Provide Reports of work done with the corresponding time sheet for daily submission. • Sign off return/ refund on failed customer acceptance of installation • Tracking job ticket status • Supervise the completion of tasks within the allotted time frame for the installers • Responsible for onboarding and training the installers • Conduct performance Management of the installers

• Minimum of a Diploma or equivalent qualification. • Minimum of 5 years of work experience in telecom, Internet Service Providers. • Proven experience in Fibre splicing, Wireless Microwave installations, and Fiber Optics, particularly GPON • Strong background in installing and maintaining outdoor units, telecommunications equipment. • Proven track record of leading a team and managing installation projects from start to finish. • Added Advantages: • Managing multiple requests and complexities • Managing teams • Onboarding of new clients utilizing • Working in non-traditional spaces such as roofs or basements. • Hands-on experience installing and adjusting the equipment involved is preferred • Exposure to working in strenuous fields or environments

All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy ” QSSU-AAU- INSTALLATION SUPERVISOR”