• Bachelor’s degree in Information and Communication Technology – Networks Operations – Systems Administration – Customer Service
  
  
  
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Telecommunications or a related field.
• At least 3 years of relevant experience in IT support, helpdesk operations, network administration or systems administration.
• Practical experience in providing technical and business customer support is required.
• Knowledge of LAN/WAN connectivity operations, global infrastructure, network and security architecture
• Strong knowledge of Microsoft Windows, Office 365, and conferencing tools.
• Experience with IT ticketing systems and remote support tools.
• Certifications such as CompTIA A+, CCNA, CCENT, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
• Good interpersonal and communication skills. – Ability to work under pressure and in a multicultural environment.

Area(s) of expertise

Information technology

Languages

• English: Fluent (required)

CLICK HERE TO APPLY