The Home Care Coordinator is responsible for identifying, coordinating, and growing the hospital’s home care services by ensuring a seamless transition of patients from hospital to home. The role works closely with consultants, physicians, geriatricians, intensivists, nurses, case managers, therapists, and other multidisciplinary team members to identify patients who would benefit from continued care at home and facilitate timely referrals. The coordinator serves as the primary link between inpatient services, patients and families, and the home care team, ensuring continuity of care, improved patient outcomes, reduced readmissions, and an exceptional patient experience. The role is also responsible for developing the home care business by increasing referrals, strengthening relationships with clinical teams, educating patients and families on available home care services, and monitoring service quality and patient satisfaction. This position combines clinical coordination, patient advocacy, business development, and operational oversight to ensure that home care services become an integral extension of the hospital’s continuum of care

Job Details

• Proactively identify eligible patients across all hospital units, including medical, surgical, ICU, oncology, geriatrics, neurology, orthopaedics, and palliative care.
• Coordinate comprehensive discharge planning for patients transitioning to home care.
• Work collaboratively with consultants and multidisciplinary teams to develop individualized home care plans.
• Educate patients and caregivers on available home care services and facilitate informed decision-making.
• Coordinate assessments, equipment, medications, and follow-up services before discharge.
• Grow home care referrals and revenue through strong internal stakeholder engagement and service promotion.
• Monitor quality indicators, patient outcomes, readmissions, and customer satisfaction.
• Build partnerships with clinicians to position home care as the preferred post-discharge care option.
• Prepare regular reports on referral trends, conversion rates, patient outcomes, and business performance.
• Drive continuous improvement initiatives to expand the reach, quality, and sustainability of the hospital’s home care programme.
• This role requires a highly organized healthcare professional with excellent clinical knowledge, relationship management skills, strong business acumen, and a passion for delivering patient-centred care beyond the hospital walls.
• It plays a pivotal role in extending the hospital’s care continuum while improving patient outcomes and supporting sustainable organizational growth

Requirements

• Minimum of a Diploma in Nursing.
• At least 2 years of relevant nursing experience.
• Demonstrated understanding of business development, including the ability to identify opportunities for service growth, build client relationships, and support revenue generation.