• Talent Management Strategy • Develop and implement a comprehensive talent management strategy aligned with business goals. • Lead talent reviews, succession planning, and high-potential identification processes. • Partner with business leaders to identify and address capability gaps and future talent needs. • Track and report on key talent metrics to monitor effectiveness and guide decision-making • Learning & Development • Design, deliver, and evaluate learning programs that support business performance, leadership development, and employee growth. • Oversee onboarding, functional training, and leadership development programs. • Implement learning technologies and digital platforms to enhance learning access and impact. • Foster a culture of continuous learning and development across the organization • Career Development & Employee Growth • Support individual and team development through coaching frameworks, career pathways, and development plans. • Champion internal mobility and career progression opportunities within the organization. • Guide managers in creating effective development plans for their teams. • Leadership Development • Develop and manage programs for leadership development at all levels. • Support leadership capability building, including emotional intelligence, change leadership, and strategic thinking. • Identify and engage external partners and facilitators where necessary. • Culture & Engagement Support • Collaborate with the Culture team to align talent and learning programs with cultural priorities. • Embed Bank behaviors into all learning and talent processes. • Support engagement survey follow-up actions related to career growth and development. • Manage L&D spend within approved budget

• Bachelor’s degree in human resources, Organizational Development, Psychology, Business Administration or related field. • A post Graduate Degree in Human Resources or certification is an added advantage. • A minimum of 7 years’ working experience in Learning and Development, preferably in a dynamic, fast-paced environment. • Proven experience designing and implementing talent and learning strategies. • Experience with performance management, leadership development, and learning systems/technologies. • Deep understanding of talent lifecycles, learning methodologies, and adult learning principles. • Stakeholder management and influencing skills across multiple levels. • Excellent facilitation, coaching, and communication skills • A good command of Microsoft packages. • Ability to design training materials, organize and deliver training sessions. • Knowledge and experience in budgeting and drawing up training needs assessment. • Strong analytical skills to identify performance improvement opportunities and gaps, conduct analyses, and develop solutions that will deliver the desired results through training programs. • Strong project management and organizational skills. • Excellent interpersonal, negotiation and time management skills. • Strategic thinking, Excellent planning, organizing and coordinating skills. • Ability to initiate new ideas and practices and to carry them forward. • Good understanding of the HR policies and procedures and ability to interpret them to employees. • All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-BK-HOT- HEAD OF TALENT

Note The deadline for applications is not later than 05:00 pm Wednesday 28th August 2025 Only shortlisted applicants will be contacted. Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.