• Strategy Development & Performance Management • Lead the development, monitoring, and execution of the Bank’s short-, medium-, and long-term strategic plans. • Cascade aligned objectives across departments and functions to drive performance. • Establish and monitor both quantitative and qualitative KPIs for the Bank’s strategic objectives. • Stay abreast of industry trends and market developments, positioning the Bank to deliver competitive, industry-leading services. • Act as the subject matter expert on strategy for Bank-wide business and functional units. • Prepare monthly CEO updates to the Board and deliver critical business management information in simple, actionable formats. • Business Transformation & Operational Efficiency • Identify and eliminate inefficiencies, redundancies, and duplicative efforts across business units. • Analyze processes and workflows to identify bottlenecks and implement simplified, effective solutions that enhance operational efficiency and service delivery. • Lead detailed project planning, budgeting, and execution for transformation initiatives, ensuring timely delivery, optimal resource use, and measurable impact. • Oversee financial diagnostics to uncover cost-saving opportunities, margin improvement, and integration of cost optimization targets into annual budgets and forecasts. • Conduct cost-benefit analyses to ensure proposed initiatives are financially viable and strategically aligned. • Review third-party contracts and vendor relationships to identify renegotiation opportunities and drive cost efficiencies, in collaboration with Procurement and Legal. • Change Management & Culture Building • Drive a high-performance culture through the creation, validation, and monitoring of functional and individual balanced scorecards. • Lead change management initiatives to ensure successful adoption of transformation projects across all levels of the organization. • Engage stakeholders through clear communication, training, and support to minimize disruption and maximize impact. • Foster a culture of innovation, agility, and continuous improvement. • Innovation, Digital Transformation & Customer Experience • Spearhead the Bank’s innovation and digital transformation strategy, ensuring it supports overall strategic objectives. • Champion the adoption of digital solutions to enhance customer experience, streamline operations, and drive business growth. • Collaborate with the Chief Technology, Digital, and Operations Officer to integrate the voice of the customer into all technology and process developments. • Lead the development and execution of customer engagement plans, marketing strategies, and customer experience initiatives. • Leverage market research and customer insights to optimize customer journeys and deliver superior service quality across all banking segments. • Governance, Budgeting & Reporting • Participate in departmental budget preparation, procurement planning, and management of the CEO’s cost centers. • Set key strategy benchmarks and monitor performance against them. • Follow up with business units on strategic actions, validate solution quality, and provide support to ensure effective implementation.

• A University degree in business or numerical bias degree or equivalent. • A relevant post graduate qualification or professional qualification in accounting is an added advantage • At least 7 years work experience preferably in a commercial environment, of which 2 years should be in Research, Business and/or financial analysis. • Ability to analyze business opportunities and make value-adding recommendations. • Logical thinking with creative problem-solving ability • Great attention to detail and follow through skills. • Commercial awareness • An overall business acumen and solid financial grounding as well a proven and successful track record of developing and driving growth initiatives and identifying business opportunities to develop strategies that capitalize on those opportunities • Should have strong digital awareness and exposure. • Good communication and negotiation skills • Excellent organizational, planning and time management skills • Strong networking and relationship management skills • Excellent interpersonal skills • Should be self-driven and goal oriented. • All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-BK-HOBTO–HEAD OF BUSINESS TRANSFORMATION OFFICE”

Note The deadline for applications is not later than 05:00 pm Thursday 28th August, 2025 Only shortlisted applicants will be contacted.