• Open and review customer account opening documents for completeness and recommend approval. • Promptly attend to customer complaints, correspondences and enquiries to foster good customer / bank relationship. • Enlighten customers on different products and services of the bank. • Receive, process customer requests for cheque books and forward Visa applications to appropriate unit • Receive and process customer requests for foreign exchange transactions, standing orders, E-banking services such as Gens, internet banking, GAPS, statement by email etc. • Provide units/ branches with customer related information. • Monitor and review status of customer’s accounts and follow up with regularization of these accounts. (E.g. customer account update on BASIS etc). • Maintaining and resolving accounts with documentation lapses. (Deferral Notification). • Assisting customers in filling treasury bills, fixed deposit forms, and forwarding it to the processing unit. • Develop and nurture strategic relationship with the customers to ensure that strategic and business objectives of the bank are achieved. • Promptly attend to customer’s complaint, correspondences and enquiries to foster good customer/ bank relationship. • Ensure that good relationships are maintained with existing customers and help to formulate strategies to continually develop, penetrate new markets and establish relationship with new customers. • Follow up on processing of Customers’ request with other units of the bank. • Contribute to the achievement of the Bank’s Quality Objectives and improve upon the Quality Management Systems applicable to the Role.