• Operational Management • Oversee daily operations across all service areas, including bars, wellness amenities (gym, massage rooms, sauna, steam bath), and social spaces (lounge and games areas). • Ensure all facilities are maintained to the highest standards, reflecting the club’s upscale environment. • Develop and implement standard operating procedures (SOPs) to ensure consistency and efficiency. • Member Experience • Develop and execute strategies to enhance member satisfaction at every touchpoint. • Address member feedback and resolve issues promptly to maintain a welcoming and inclusive atmosphere. • Monitor and analyze member usage patterns to identify opportunities for service improvement. • Team Leadership • Supervise, train, and mentor Bartenders and health club/spa attendants to uphold exceptional service standards. • Conduct regular performance evaluations and provide constructive feedback to staff. • Foster a positive and collaborative work environment. • Quality Assurance • Conduct regular inspections of facilities and services to ensure compliance with quality and safety standards. • Implement feedback mechanisms to continuously improve service delivery. • Monitor service delivery to ensure consistency in quality across all areas. • Event Coordination • Collaborate with other departments to plan and execute events that align with the club’s brand and member interests. • Ensure seamless coordination of resources and staff for events. • Budget and Resource Management • Assist in preparing and managing budgets for service areas. • Optimize resource allocation to ensure cost-effective operations without compromising quality. • Reporting and Communication • Provide regular updates to the General Manager on operational performance, member feedback, and staff development. • Maintain clear communication channels with staff, members, and external stakeholders.

• Proven experience in hospitality or club management, with a focus on member services. • Strong leadership and team management skills. • Excellent communication and interpersonal abilities. • Attention to detail and a commitment to delivering high-quality service. • Ability to multitask and prioritize in a fast-paced environment. • Proficiency in using management software and tools.