• To oversee the entire operations of the Unit/Property and ensure full compliance to the set SOP’s, policies, procedures and service standards and communicate them to all staff. • To prepare and achieve annual Operating Budget and manage profitability and ensure revenue targets are met and exceeded. • To handle all corporate clients and develop close relationship for repeat business in collaboration with Sales Team. • To identify potential business in local market and maintain relationships with local companies and key people to increase property’s visibility. • To liaise with third-party vendors for essential equipment’s services. • To lead all key hotel issues including capex projects, customer service and refurbishment. • To ensure 100% guest satisfaction at all levels and all guest related issues are resolved amicably. • To be responsible for all legal documentation required for the smooth operations of the hotel including Health, Safety& Fire regulations. • To ensure good safety practices for employees and guests and maintain the requisite emergency and security procedures. • To ensure all employee related issues are resolved in a manner consistent with company policies and in coordination with HR. • To periodically inspect property and with team ensure optimum upkeep, room cleanliness and overall property appearance. • To monitor Employee engagement activities including Rewards & Recognition. • To build strong working relationships & communications with staff, HOD’s to ensure maximum operating effectiveness and execution of all activities and functions on daily basis. • To monitor the Guest feedback on regular basis and act upon any viable suggestions for improvement in services. • To carry out periodic audits on par stock in all areas to ensure that all required property hotel supplies are ordered and stocked in advance of need. • To carry out sudden audits on rooms and other operating areas and take preventive/corrective actions. • To respond to audits to ensure continual improvement is achieved. • To respond to audits and to ensure continual improvement is achieved. • To be available 24/7 in case to respond to any guest or employee emergencies. • Any other duty as assignment by the Management

• Key Performance Indicators • Financial Performance: Achieve set monthly /yearly targets for Rooms, F & B, Spa, Gym and any other revenue generation sector within the unit operations. • Gross operating profit • Occupancy Rate • Average Daily Rate • Customer satisfaction. • Online Ratings • Loyalty programs • Timely generation and submission of reports to appraise BOD on hotel performance. • Adherence to company policies and procedures and its communication to all staffs. • Trainings to staff • Conducive Employee Relations.